The agap2 Support Center becomes the answer for monitoring projects in the various geographies where the consultant develops its activity. Customer support at a global level is developed with more than 2.500 users in international reference customers.
Lisbon, June 23, 2014 - In order to follow projects developed on four continents, the agap2 Support Center allows to guarantee a high level of quality to the continued support with the consultancy's clients. Acting in a Nearshore logic for the entire HIQ group, which today aggregates more than 16 offices at European level, they still enjoy the services provided by agap2 international reference clients - example of Adentis, Delane, AEG, GS1, Celfinet and Wacola, in a total 2.500 users globally.
The consultant's bet in the area records an associated billing volume that should account for € 400.000 in 2014.
For Filipe Esteves, General Director of agap2, “The objective for this center is to create real added value for our customers, enabling remote and permanent support for any country or technology, as long as it is present in our portfolio. All the work carried out by the agap2 units requires that, after the implementation of the projects, we are able to provide continuity and follow-up to the customer after the end of the project. Through this Support Center, it is no longer necessary to have a team at the customers' premises to do so. The support center also concentrates the knowledge necessary to enhance and complement our outsourcing presence in the market ”.
The agap2 Support Center is currently divided between Lisbon and Porto. The reason for this division is related to the implementation of the business continuity that guarantee the operation of the consultant, as well as that of its clients. Physically, its support infrastructure is also replicated in both locations, and the application component of some of the customers is already supported through the Microsoft Azure cloud solution.