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Jun 23, 2014

AGAP2 support center reaches 2,500 users

The agap2 Support Center is the answer to monitoring projects in the various geographies where the consultancy operates. Global customer support is provided to more than 2,500 users of international reference clients.

Lisbon, June 23rd, 2014 - With the aim of monitoring projects developed on four continents, agap2's Support Center guarantees a high level of quality and ongoing support for the consultancy's clients. Operating on a Nearshore basis for the entire HIQ group, which currently has more than 16 offices across Europe, agap2 also provides services to international reference clients such as Adentis, Delane, AEG, GS1, Celfinet and Wacola, with a total of 2,500 users worldwide.

The consultancy's commitment to this area has led to a turnover of 400,000 euros in 2014.

filipe_estevesFor Filipe Esteves, Managing Director of agap2, "the aim of this center is to create real added value for our clients, providing remote and permanent support for any country or technology, as long as it is included in our portfolio. All the work carried out by agap2's units requires us to be able to provide the client with continuity after the project has been implemented. Through this Support Center, it is no longer necessary to have a team at the client's premises to do this. The support center also concentrates the knowledge needed to enhance and complement our outsourcing presence in the market.".

The agap2 Support Center is currently split between Lisbon and Porto. The reason for this split is due to the implementation of the business continuity which guarantee the consultancy's operations, as well as those of its clients. Physically, its support infrastructure is also replicated in both locations, and some of its clients' applications are already supported by the Microsoft Azure cloud solution.



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