360imprimir.pt is revolutionizing its customer experience operation with Artificial Intelligence made in Portugal. Automaise was the partner chosen to implement the technological solution in the processes of the marketplace with a global presence.

 

Lisbon, November 08, 2022 - 360imprimir.pt chose Automaise to meet the challenge and achieve the goal of providing excellent customer service. The Automaise Support Genius solution supports customer service operators in all their routines, making their work more efficient, faster and less repetitive.

Three months after implementing Automaise's new solution, 360imprimir.pt's results are clear, transversal and surprising:

• 30% of incidents are already dealt with entirely by the new solution, without the intervention of agents.
• The response time to customers was reduced by 48%.
• Customer satisfaction increased by 11%.
• The number of complaints has dropped substantially.

Customers in the digital age are characterized by being increasingly demanding, expecting immediate responses and by like to interact with brands through various channels. When it comes to meeting such high expectations, Bernardo Gonçalves Marques, Head of Operational Excellence at 360imprimir.pt, is certain that the future of customer service activity lies in having "Artificial Intelligence and operators working together, complementing each other".

Artificial Intelligence-based solutions allow technology to take care of the most routine and high-volume processes, leaving agents available to devote themselves to situations that require their experience and knowledge.

360imprimir.pt was founded in 2013 with a disruptive approach, operating in the areas of printing e merchandising, with an exclusively online business model. Today, it is a global marketplace operating in 21 countries. The focus on customer satisfaction has always been present and 2022 has been marked not only by the company's great growth, but also by its commitment to new solutions that improve the customer experience.

About Automaise:

Automaise has developed a solution focused on optimizing the processes of front e back office which allows companies to achieve improvements in the customer service experience, reduce productivity inefficiencies, waiting times, the volume of complaints and improve customer satisfaction. Based in Braga, Automaise works with some of the most prestigious international brands in retail, banking, insurance and telecommunications to accelerate digital transformation and strengthen the relationship with consumers.

Additional information at www.automaise.com.

About 360imprimir.co.uk:

The technology company, founded in 2013, was created with the aim of democratizing access for SMEs and individuals to any personalized product. Already present in 21 markets, the group owns the 360imprimir.pt brand, recognized in the Portuguese and Spanish-speaking markets, and the Bizay brand, used in the remaining 19 European and American markets. 360imprimir.pt is one of the most promising European technology companies, growing 60% compared to the previous year and with an annual turnover of over 40 million euros.

Additional information at www.360imprimir.pt.