The decision-making process in companies
The whole process of making a decision is complex.
Gomes (2002) argues that decisions can be classified as simple or complex, specific or strategic. And knowing that the consequences of this decision can be immediate, short or long term.
The complexity of decision-making begins when we identify a problem or an opportunity, which leads us to the need to making decisions.
But this moment of decision can be quite difficult and, when made, can have positive or negative consequences.
Factors that influence decision-making:
- Degree of importance attributed;
- Objective to be achieved;
- Reflections of the choice on the individual's personal or professional life
The basis for making good decisions is self-knowledge, since it is from this that we can decide which paths to take, which implies a good investigation of our surroundings.
Chiavenato (1997) argues that decision-making is influenced by the individual characteristics of the decision-maker.
The process is divided into seven stages:
- Perception of the situation that encompasses a problem;
- Diagnosis and definition of the problem;
- Definition of objectives;
- Search for alternative solutions or courses of action;
- Choosing the most appropriate alternative to achieve the objectives;
- Evaluation and comparison of these alternatives;
- Implementation of the chosen alternative.
The ideal scenario involves a group decision, i.e. together with the executive board.