Model made in Portugal specialist in customer support tasks. Tecnológica de Braga developed Automaise Quokka based on computational efficiency, sustainability and security. Base version available in open source.
Braga, June 28th - Automaise, a specialist in productivity software for customer support, based on Artificial Intelligence, now launches its own Large Language Model. Quokka is a model developed and trained specifically to address issues related to customer service activity.
Despite the extraordinary performance of the available Large Language Models - ChatGPT is the best known -, when it comes to application to specific cases, such as customer support scenarios, the model created by Automaise proves to perform reliably, in a much more efficient and sustainable computational way.
Unlike other models, which require a very significant amount of computational resources, the Automaise model stands out for being environmentally conscious and sustainable, being at least 25x smaller than ChatGPT and achieving comparable performance in customer service.
"The LLMs provided by the market leaders are foundational models and generic in nature. From this came the need to create our own model, to address specific needs and more efficiently compared to other options."explains Fábio Pinto, Head of AI at Automaise.
"In developing this model, we were not concerned that it know programming languages, there is a large supply of models that already do that. But we were concerned that it express itself well in European Portuguese and be able to perform the most diverse tasks in that language, which is something that the main models available can't do."adds Fábio Pinto.
The technological company from Braga invested in the creation of this model, also driven by security concerns. "There are companies that work with very sensitive data and don't want the processing of that information to go through the main available models, for security reasons. With our Large Language Model, hosted on our own servers, we have solved that issue." reports Ernesto Pedrosa, CEO of Automaise.
Quokka, Automaise's Large Language Model evolved Automaise Support Genius, the solution used by several companies - such as Via Verde, Altice, Novobanco, CTT or SIBS - to improve the productivity of their customer support operations, making their work more efficient, faster, and less repetitive.
A base model version of the Automaise is available from Hub Hugging Face, on open sourcefor those who want to access it.
ChatGPT is the world's best-known Large Language Model, and since it became available, these models have become the order of the day - they are language models composed of a neural network with various parameters and trained with large amounts of text to "learn" and be able to perform various tasks.
About Automaise:
Based in Braga, Automaise works with some of the most prestigious national and international brands in the retail, banking, insurance and telecommunications sectors, aiming to accelerate digital transformation and strengthen the relationship with customers.
Automaise is responsible for developing Support Genius, a solution focused on optimizing the processes of front e back office. This solution enables companies to improve the customer support experience, reduce productivity inefficiencies, wait times, complaint volumes, and consequently promote customer satisfaction.
Additional information at www.automaise.com.